Refund policy

Refund Policy for Pleasure Pulse Adult Toys

We are dedicated to ensuring the highest quality for our products. If you encounter any issues with your adult toy purchase, we offer a warranty to address any defects.

Warranty and Returns

  • Warranty Period: All our products come with a one-year warranty from the date of purchase. Within this period, if your product is found to be defective, we will offer a replacement or store credit.

  • Initiating a Return: To start the return process for a faulty product, please complete the return form available on our website. You must send a video clearly demonstrating the product fault along with your purchase receipt. This video helps us to quickly assess and validate the issue.

  • No Returns for Change of Mind: Please note, we do not accept returns or provide refunds for change of mind. Due to the intimate nature of our products, all sales are final unless the product is defective.

  • Required Documentation: Ensure that the return form is fully completed, and all necessary documentation (video and receipt) is submitted. Incomplete submissions will not be processed.

  • Postage Costs: Please be aware that postage costs for returning the product are non-refundable.

Terms and Conditions

  • Eligibility: Only products found to be faulty are eligible for replacement or store credit. Any requests for returns due to change of mind or dissatisfaction with a functioning product will not be accepted.

  • Evidence Requirement: Claims must be supported by video evidence showing the product fault. This must be uploaded during the claim process.

  • Company Policies: Pleasure Pulse retains the authority to decline any return requests that are deemed inappropriate or fraudulent. Moreover, we reserve the right to modify these terms and conditions at any time without prior notice.

  • Retail Purchases: For purchases made through retail channels including Amazon and Adult toy retail & E-commerce stores, kindly address any return or refund inquiries directly with the retailer. They possess your transaction records and will manage the process according to their respective policies.